Privacy Policy
Last updated: April 18, 2026
1. General Information
4noge.rs respects your privacy and is committed to protecting the personal data of platform users. This Privacy Policy explains which data we collect, how we use it, on which legal basis we process it, how long we keep it, and what rights you have regarding your personal data.
This policy applies to the use of the 4noge.rs website and all related features, including user accounts, posting listings, adoption, the service directory, messages between users, comments, reviews, content reports, premium options, contact forms, and other features available on the platform.
Personal data processing is carried out in accordance with the applicable laws of the Republic of Serbia on personal data protection and, where applicable, in accordance with the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller is 4noge.rs, that is, the entity that manages and maintains the platform.
You can find the controller's contact details on the website's Contact page or in the contact section of the platform. You may дополнить the contact information on this page if needed.
3. Data We Collect
We may collect the following categories of data:
3.1. Data You Provide to Us
- your first and last name, profile name, or username;
- your email address and phone number;
- data required for registration and account access;
- data you enter in your user profile;
- data you publish through listings, posts, comments, reviews, and messages;
- data about pets you add to listings or profiles, such as species, breed, sex, age, description, health information, photos, and location;
- data about business entities you add or report in the directory;
- data you provide when submitting a request to claim a business profile;
- data you provide to the administrator through the contact form, issue reports, or reports of inappropriate content;
- data needed to activate premium options, listing highlights, or other paid features.
3.2. Data We Collect Automatically
- your IP address, device type, operating system, browser type, and basic technical data;
- data about website usage, such as visited pages, time spent on the platform, clicks, and interactions with content;
- data about account access, sessions, and security events;
- cookies used exclusively for authentication and session management (see Section 8).
For visit analytics, we use Umami — a tool that does not use cookies and does not collect personal data. Visit data, such as page views and device type, is collected anonymously, cannot be linked to a specific person, and is not shared with third parties.
3.3. Data That May Be Publicly Visible
When you post a listing, comment, review, pet profile, business information, or other content intended for public display, some of that data may be visible to other users and website visitors. Please carefully consider which data you enter before publishing, especially when it comes to your phone number, location, photos, and other information that may identify you or third parties.
4. Purposes of Data Processing
We process your data for the following purposes:
- enabling registration, sign-in, and account management;
- publishing, displaying, editing, and managing listings and other user content;
- enabling features related to adoption, the service directory, classifieds, and lost pets;
- enabling communication between users through messages and other contact methods on the platform;
- publishing and moderating comments, reviews, and other user-submitted content;
- processing business profile claim requests and other administrative requests;
- billing, activation, and record-keeping for premium features, ad promotion, and other paid options;
- sending service notifications, security alerts, and important information related to the account or platform use;
- monitoring security, preventing abuse, spam activity, fraud, and unauthorized access;
- analyzing website performance and improving features, user experience, and platform stability;
- fulfilling legal obligations and protecting our legal interests.
5. Legal Basis for Processing
We process your data when there is an appropriate legal basis, in particular:
- when processing is necessary to perform a contract or provide the service you requested;
- when you have given consent for a specific processing activity;
- when processing is required to comply with legal obligations;
- when we have a legitimate interest, such as platform security, abuse prevention, service improvement, and protection of legal claims.
6. Who We May Share Data With
We do not sell your data to third parties. Data may be accessible to or shared with:
- other users and visitors of the website, but only to the extent that you have published certain data yourself on the platform;
- technical and contractual partners who help us maintain the platform, hosting, database services, email delivery, analytics, system protection, or payment processing;
- competent public authorities, courts, or other authorized entities when required by law or when necessary to protect rights and safety;
- payment service providers when you use premium options or other features involving payment.
When we use third parties for technical support or for processing certain operations, we strive to work with partners that implement appropriate data protection measures.
7. Messages, Comments, and User Content
The platform may enable users to exchange messages, leave comments, write reviews, and publish various types of content. Content that you voluntarily send or publish may be available to other users depending on the nature of that feature.
We recommend that you do not share sensitive personal data, data about third parties without a legal basis, or information you do not want others to access through public posts and messages. We reserve the right to review, moderate, restrict, or remove content that is contrary to the law, our rules, or the rights of others.
8. Cookies and Similar Technologies
The 4noge.rs platform uses cookies exclusively for user session management and authentication. We do not use cookies for tracking, advertising, or third-party analytics.
Which cookies we use
| Name | Purpose | Duration | Type |
|---|---|---|---|
| sb-access-token | Stores the JWT token for user authentication | 1 hour | Strictly necessary |
| sb-refresh-token | Allows automatic session renewal without signing in again | up to 60 days | Strictly necessary |
These cookies are strictly necessary for sign-in and account functionality on the platform. They do not require your consent, but we are obliged to inform you about them.
You can manage cookie settings through your web browser. Please note that disabling these cookies may prevent sign-in and the use of all features that require a user account.
9. Data Retention
We keep your data for as long as necessary to fulfill the purposes for which it was collected, to ensure the operation of the account and services you use, and for as long as needed to comply with legal obligations, resolve disputes, prevent abuse, and protect our rights.
The retention period may depend on the type of data, the nature of the user account, the status of published content, technical and security needs, and whether there is an active legal or administrative reason for continued retention.
10. Data Security
We take appropriate technical, organizational, and administrative measures to protect data from unauthorized access, loss, misuse, alteration, or destruction. However, no system for data transmission or storage on the internet can be completely secure, so we cannot guarantee absolute security in every case.
11. Your Rights
Under applicable laws, you may have the right to request:
- access to your personal data;
- correction of inaccurate or incomplete data;
- deletion of data, where the legal conditions are met;
- restriction of processing;
- data portability, where applicable;
- objection to processing based on legitimate interest;
- withdrawal of consent, where processing is based on consent.
You may submit a request to exercise your rights through the contact details listed on the website. In some cases, we may request additional identity verification to protect users and prevent unauthorized access to data.
12. Minors
The platform is not intended for independent use by persons who do not have the required legal capacity under applicable regulations. If you believe that a minor has provided personal data without the appropriate consent of a parent or guardian, please contact us so that we can consider appropriate measures.
13. Changes to This Privacy Policy
We reserve the right to amend or supplement this Privacy Policy from time to time, especially when there are changes in platform functionality, data processing methods, technical solutions, or applicable regulations.
An updated version will be published on this page together with the date of the last update. We recommend that you check this policy occasionally to stay informed about any changes.
14. Contact
If you have questions about this Privacy Policy, you can contact us at:
- Email: info@4noge.rs
- Phone: +381658673542
- Address: 4Noge, Serbia